Apple Pay + your
NetBank card

Frequently Asked Questions

  • Apple Pay works by adding a secure virtual copy of your NetBank debit card into your iPhone Passbook® application. Once added, hold your iPhone® near the contactless reader with your finger on the Touch ID. Your payment is processed through breakthrough contactless payment technology!

  • Devices compatible with Apple Pay and can be used in-store for purchases are:

    • iPhone 6
    • iPhone 6 plus
    • Apple Watch (with an iPhone 5 or higher)

    For in-app purchases only:

    • iPad Air 2
    • iPad Mini 3
  • Unfortunately, Apple Pay can be only used with iPhone 6 and higher for in-store purchases. You can use your iPhone 5 or higher to make in-store purchases with an Apple Watch only.

  • Your NetBank Visa® Debit Card is eligible.

  • This is an extra security step to protect against fraud. Simply call the number provided so we can verify your card and identity. You will receive a message in your Passbook application when your debit card is ready for Apple Pay.

  • Yes. Just like your physical debit card, your debit card in the mobile wallet is covered against fraudulent purchases and payments made by others using your NetBank physical or debit card in Apple Pay. If you suspect unauthorized use of your debit card in Apple Pay, please contact us immediately by calling the number on the back of your card.

  • Your last transaction appears in the Passbook app on your device after you select the card you'd like to access. You can view up to 10 additional purchases by touching the information icon on the bottom right corner of the Passbook app. For a complete detail of all your NetBank debit transactions, sign in to Online Banking or use our Mobile Banking App.

  • The Apple Pay merchant network is growing. Learn more about participating retailers and apps here: https://www.apple.com/apple-pay/where-to-use-apple-pay/

    We still advise you to carry your physical card in case a particular merchant does not yet have an Apple Pay terminal installed.

  • We suggest that you download Apple's Find My iPhone app. You can use the app to quickly place your device in Lost Mode so your information is not accessible, or you can remotely erase your iPhone.

    Please note: Find My iPhone must be enabled in iCloud settings on your device before you can locate it with this app.

    If you did not have Find My iPhone downloaded or cannot disable your phone, you should cancel your NetBank debit card immediately by calling 1-866-759-7661. You should also sign into Online Banking or use our Mobile Banking App to view your transaction history to confirm no unauthorized transactions have been made.

  • The Apple Pay merchant network is growing. Learn more about participating retailers and apps here: https://www.apple.com/apple-pay/where-to-use-apple-pay/

    If you have any questions regarding your NetBank account and using Apple Pay, please contact us at 1-866-759-7661 Monday - Friday 6:00am to 6:00pm Pacific Standard Time, our Direct Bankers are happy to answer your questions.