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Do you have a question for us? Chances are, we’ve answered it in our Frequently Asked Questions section. For an immediate answer, that’s the place to look. If you can’t find your answer there, use the form below to submit your question. You should receive an answer within 1 business day or on the next scheduled workday.

DO NOT include personal or private information in your question.

Questions are limited to 500 characters or less. If you would like to submit a question longer than 500 characters, please email the question to customerservice@netbank.com. NetBank may use in whole or in part the submitted question within our knowledge base. All questions will be reviewed prior to any publication.

Report a Lost/Stolen - ATM/Check Cards

24 hours a day, 7 days a week 1-866-759-7661

Automated Telephone Banking

24 hours a day, 7 days a week 1-866-759-7661

Toll Free

Multifamily Lending (Apartment Bank) 1-877-442-4003
Personal Banking 1-866-759-7661
Mortgage Banking 1-888-546-2634

International Callers

Calling outside of the U.S. (your country's exit code) 1-866-759-7661


Loan Department 1-858-350-0976
Banking Operations 1-858-350-0443

Mailing Address

PO BOX 509127
San Diego, CA 92150-9948
Next Day Letters via US Postal Service
(USPS Overnight-Express Mail®)
A 1 to 2 day delay in delivery could result.

Special Delivery

Attn: (department/staff name)
4350 La Jolla Village Drive
Suite 140
San Diego, CA 92122

Phone: 1-866-759-7661
Methods Available Include:
UPS, FedEx, DHL, Next Day, etc.

NetBank accepts applications for accounts only through this website. View our products and services for details of accounts and services.

Office Hours of Operation
9:00 AM - 5:00 PM PT
Monday - Friday

Telephone Hours of Operation
6:00 AM - 6:00 PM PT
Monday - Friday

Online Banking 
24 Hours - Sign In

Bill Payment
24 Hours - Sign In

Automated Phone Banking
24 Hours - 1-866-759-7661


Standard Schedule 2015 2016
*Offices will be closed at 1:00 PM (PT) on Thanksgiving Eve, Christmas Eve, and New Year's Eve.
*New Year's Day Jan 1 Jan 1
Martin Luther King Day Jan 19 Jan 18
President's Day Feb 16 Feb 15
Memorial Day May 25 May 30
Independence Day Jul 4 Jul 4
Labor Day Sept 7 Sept 5
Columbus Day Oct 12 Oct 10
Veteran's Day Nov 11 Nov 11
*Thanksgiving Day Nov 26 Nov 24
*Christmas Day Dec 25 Dec 26

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Bank products and services are offered by BofI Federal Bank. All deposit accounts through BofI Federal Bank brands are FDIC insured through BofI Federal Bank. All deposit accounts of the same ownership and / or vesting held at BofI Federal Bank are combined and insured under the same FDIC Certificate 35546. All deposit accounts through BofI Federal Bank brands are not separately insured by the FDIC from other deposit accounts held with the same ownership and / or vesting at BofI Federal Bank. For more information click here.