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Do you have a question for us? Chances are, we've answered it in our Frequently Asked Questions section. For an immediate answer, that's the place to look. If you can't find your answer there, use the form below to submit your question. You should receive an answer within 1 business day or on the next scheduled workday.

DO NOT include personal or private information in your question.

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Report a Lost/Stolen — ATM/Check Cards

24 hours a day, 7 days a week 1-866-759-7661

Automated Telephone Banking

24 hours a day, 7 days a week 1-866-759-7661

Toll Free

Personal Banking 1-866-759-7661
Mortgage Banking 1-888-546-2634
Multifamily Lending (Apartment Bank) 1-877-442-4003

International Callers

Calling outside of the U.S. 1-866-759-7661


Banking Operations 1-858-350-0443
Loan Department 1-858-350-0976
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Mailing Address

PO BOX 509127
San Diego, CA 92150-9948

Next Day Letters via US Postal Service
(USPS Overnight-Express Mail®)
A 1 to 2 day in delivery could result.

Special Delivery

Attn: (department/staff name)
4350 La Jolla Village Drive
Suite 140
San Diego, CA 92122

Phone: 1-866-759-7661

Methods Available Include:
UPS, FedEx, DHL, Next Day, etc.

NetBank accepts applications for accounts only through this website. View our products and services for details of accounts and services.

 Office Hours tab

Office Hours of Operation
9:00AM – 5:00 PM PT
Monday – Friday

Telephone Hours of Operation
6:00 AM – 6:00 PM PT
Monday – Friday

Online Banking
24 Hours — Sign In

Bill Payment
24 Hours — Sign In

Automated Phone Banking
24 Hours — 1-866-759-7661


Standard Schedule 2016 2017
New Year's Day Jan 1 Jan 2
Martin Luther King Day Jan 18 Jan 16
President's Day Feb 15 Feb 20
Memorial Day May 30 May 29
Independence Day Jul 4 Jul 4
Labor Day Sept 5 Sept 4
Columbus Day Oct 10 Oct 9
Veteran's Day Nov 11 Nov 10
*Thanksgiving Day Nov 24 Nov 23
Christmas Day Dec 26 Dec 25
*Offices will closed at 1:00 PM (PT) on Thanksgiving Eve (November 23, 2016) and Christmas Eve (December 23, 2016).
 Contact Us - Netbank

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Questions are limited to 500 characters or less. If you would like to submit a question longer than 500 characters, please email the question to NetBank may use in whole or in part the submitted question within our knowledge base. All questions will be reviewed prior to any publication.